Why Disc Repair?

What is disc repair and who needs it?

Disc repair is the process of using a combination of compound (wet or dry) and polishing pad(s) to remove damaged layers of a disc to make it playable again.

Disc repair is both a commercial and a consumer solution. Commercial users include: Video Stores, Libraries, Pawnbrokers, Used Music, Video and Game Stores, Disc Repair Service Companies, Data Recovery Agencies, Information/Data Storage Companies, Intelligence Agencies, Forensic Data Specialists.

Consumers who have extensive DVD, CD and Game Disc collections can choose to invest in a disc repair solution rather than bearing the high replacement costs of their damaged discs.

What types of media can be fixed?

As long as the disc is not warped, cracked, broken and has no damage to the foil layer (see answer for question "What types of damage cannot be repaired?") Disc Go Tech machines repair:

  • CDs – Music, Data, RW, R formats
  • DVDs – Blu Ray, HD DVD, Single and Double Sided
  • Video Game Discs: Playstation 1/2/3/4, Xbox/Xbox 360, Sega, Wii, Wii U, and Nintendo Gamecube (special adapter accessory required for Game Cube)

Disc Go Tech machines are among the best blu-ray repair machines on the market.

What types of damage cannot be repaired?

Foil Damage occurs when the graphic side of a disc has been scratched. Severe foil damage can easily be seen by holding the label side of the disc up to a strong light source and observing the shiny side of the disc. If light can be seen through the disc then the disc has definite foil damage. Light foil damage can also prevent the disc from playing, but it is much harder to spot with the naked eye. One easy way to see light foil damage is to first inspect the label side for any type of scratch. If a scratch is located on the top side, view the bottom side to see if the same scratch appears on the optical (shiny non graphic) side. If the disc is dark, such as a Playstation™ or PS2™ disc, assume the disc is damaged. Another method of viewing foil damage is to look at the scratches on the optical side of the disc. If you can see a reflection of the scratch in the “mirror” of the disc, the disc can be repaired. If you cannot see a reflection of the scratch, the scratch is likely to be foil damage on the top side.

Cracks - Inspect the disc first for any cracks. Typically, discs will start to split from the inside ring, and work towards the outer edge. Give the disc a very slight bend (be careful not to break the disc) to see the cracks more clearly. Occasionally, cracks will start from the outer edge, or may be located in the centre of the reading area. If any crack is found, the disc cannot be repaired.

Dents - Dents are large indentations on either side of the disc. Dents will sometimes appear to be deep scratches; however they have caused irreversible damage to the disc which cannot be repaired. Dents are caused by blunt force to the disc, such as being stepped on, being bitten by a pet, or placing heavy sharp objects onto the disc. Dents can sometimes be seen protruding through the other side of the disc.

Warping– Warping is when the disc, which should be perfectly flat, has been bent or warped due to heat damage. This type of damage will typically be seen around the entire edge of the disc and can be seen in the reflection of the disc. To inspect for warp damage, look at the reflection in the mirror side of the disc. Reflect a straight edge, such as a fluorescent light tube in the ceiling and tilt the disc back and forth while looking at the reflection of the light in the disc. If the light tube appears to be distorted, the disc may be warped. Warp damage can occur due to leaving the disc in sunlight, or inexpensive repair methods.

If the disc is damaged in any way described above, the disc cannot be repaired.

How much does it cost to repair a disc?

The average cost to repair a disc is 25¢.

How do I care for my disc repair machine? Are they easy to use?

Each machine is very simple to care for. For Manual Machines, after each session of use, simply remove the polish bottle, insert a bottle filled with warm water, run a repair cycle to circulate water through the lines, and wipe clean. For Automated Machines, simply insert Cleaning Cartridge and begin Automatic Self Clean Cycle.

NOTE: All machines come with a step by step instruction manual to guide you through the use and care of your disc repair machine.

The machines are very easy to use. Follow the instructions in the owner’s manual and virtually anyone can operate the machines with ease. Don't forget, if you have any questions or issues, you can always call DISC-GO-TECH support toll free at 1-866-237-3724 or write us at info@discgotech.com. Our offices are open 9am to 5pm Pacific Standard Time.

Are there any machine supplies I have to replace? If so how often do I have replace them?

The items that need replacement are the polishing pads, polishing compound and final spray. How often you need to replace them depends on what setting you use to repair your discs. The polish needs to be replaced at every total of 500 minutes' worth of repairs, so each repair pack or cartridge can fix up to 250 discs on the light setting.

Do I have to change pads or polish compound during a repair cycle?

No, all Disc Go Tech machines will repair for a full day on one set of pads and one type of polish compound, making the repair process the most simple and efficient on the market. Some machines on the market require the changing of compounds and pads through a single repair cycle. This increases the amount of time, money and effort it takes to complete every repair.

Will my disc repair the machine pay for itself?

The machines will pay for themselves in a short time through repairing (repair cost =$0.25 per disc) their discs instead of buying replacements (replacement cost = $20.00-80.00) you can see the numbers will work in your favour quickly!

Libraries, Pawnbrokers, Video, Game and Music Stores who have discs being circulated out to the public constantly recognize immediate benefit of being able to repair frequently damaged discs and keeping their circulation rotation and profits at a maximum.

How much can I charge to repair a disc (CD vs. DVD vs. video game)?

Some repair services use a flat fee (i.e. $5 per disc) whereas others base their fees on the amount of damage to the disc.

Scan and Repair CDs, DVDs, Blu-Ray discs, and Video Game Discs!