The following are common questions you might have while using your Disc-Go-Pod. Should you have any other questions not addressed here please call our Customer Service and Technical Support line: 1-866-237-3724 ext. 215
When I take my disc out, the scratches are still there and there are two circular rings where the polishing pads were. What can you suggest?
Check the flow of polish by looking through the view window on top of the Disc-Go-Pod while the unit is in use. The polish should be constricted enough so that it is dropping directly down onto the disc and not shooting across the disc. If it is shooting across the disc you need to tighten the flow of polish using your flow valve. Newer models of the Disc-Go-Pod do not have a flow valve but instead are pre-fitted with a flow valve just outside the pump. If you are not using the correct amount of polish you are not providing the right amount of lubrication to the polishing pads and therefore creating more scratches.
When I use my Disc-Go-Pod it emits a loud rattling noise and/or the polishing pads stopped turning. What should I do?
Depending on the type of disc you are resurfacing, you might have to adjust the polishing pads. To do this simply back off the pressure by turning the polishing knobs counter clockwise until the polishing pads continue to turn. To stop the rattling noise simply turn the polishing knobs clockwise until the whole unit stops turning then slowly turn the knobs counter clockwise until they start to spin free and even. Listening to the noise emitted from the Disc-Go-Pod is your best gage; you are listening for a low hum and perhaps a slight rattle while trying to get the unit as quiet as you can.
I can’t seem to get the Polishing Pads to spin at the same rate/ only one will spin. Am I doing something wrong?
Check to make sure the Polishing Pad Spindle is without damage or stripped. To do this remove the polishing pad and pull the spindle away from the bearing located within the Polishing Knob. Check to see if the threading is damaged inside bearing. Replacing the bearings is normal with continued use. They are available in the Repair Kit that may be purchased through your Disc-Go-Pod retailer.
My pump doesn’t seem to be pumping the polish into the chamber. How can I fix this?
Check to make sure there are no tears or holes in the polishing hose. If there does not appear to be any damage, remove polish from tank and set aside.
- Take pump out of tank and remove cover at one end. Remove bean shaped black part and screen if there is one.
- Using your finger try and spin the white spindle, it should feel as if it is spring loaded.
- Using your finger or a pen you can pop out that spindle and look behind to see if there is any polish caked on.
- Flush out pump with a bit of water and use a q-tip to clean inside.
- Put pump back together and fill pump tank with warm water.
- Run machine for 30-60 seconds to get water through the pump and discard.
It is always a good idea to take out the polish from the tank and reserve it for later use in a lidded container. Run warm water through the Disc-Go-Pod after each session to extend the life of your polish and Disc-Go-Pod. This should be done at the end of each session to avoid clogging the pump.
When I take the disc out after a cycle it doesn’t look as good as when I first started using the Disc-Go-Pod. What can I do?
It may be time to change the polishing pads or the polish. This is usually the best indicator of when to change the consumables. Don’t worry, that last disc can be repaired again after you change out the consumables.
When I turn my Disc-Go-Pod on the motor makes a high pitched squealing sound, what should I do?
Remove the Disc Clamping knob, Disc Cushion and Disc Platform and add a drop of 3-in-1 oil to the top of the motor shaft. This should be done monthly. If you cannot find 3-in-1 oil, your standard high quality sewing machine oil is comparable.
After repairing several discs my Disc-Go-Pod just shut down and now it won’t turn on. What do you suggest?
This is called overheating and is normal when doing back to back repairs. The Disc-Go-Pod is fitted with an internal temperature gage to cut off the power should the unit become too warm. There are several ways to cut down on this:
- Leave 1-2 minutes in between repair cycles.
- Ensure the polish is flowing correctly and top up the tank every 2-3 discs with water to keep the temperature down and keep the pump fully submerged.
- Make sure the polishing pads are adjusted and not creating too much pressure on the spinning disc platform. The more pressure to the platform the harder it is to spin, causing the motor to work twice as hard to get the desired effect.
If overheating does occur, the unit will be inoperable for approx. 30-40 minutes. If the unit does not resume after allotted time, please call Customer Service at 1-866-237-3724 ext. 215.
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